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Occasionally, records still get damaged in transit. Sadly, it is just a fact of life. Email us with photographs of your damaged record and the mailer it arrived in (we need to have evidence of the damage, including packaging).
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While the severity of corner dings and seam splits is open to interpretation, we will always work with you to find a solution you are happy with and, where possible, we can ship you a replacement.
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Please use the below photos as a guide to what we can and cannot accept as damaged:
Minor corner ding = not damaged
Bends / tears / warps = damaged